Related skills
firewall bgp ospf ddos ipsec📋 Description
- Serve as primary technical support contact for top Enterprise customers.
- Collaborate with Product, Engineering, and Account teams to ensure success.
- Manage post-contract support, escalations, and customer roadmaps.
- Provide customer feedback to help identify support challenges and improvements.
- Maintain knowledge of Cloudflare products and deployment topology.
- Lead quarterly SLA reviews and incident reviews; travel up to 25%.
🎯 Requirements
- Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE).
- Experience in security products and technologies (Firewall, IPS, DDoS).
- Experience in system integration and multi-vendor deployments.
- Basic troubleshooting skills (traceroute, Wireshark, dig, curl).
- Minimum 8 years of customer-facing TAM or similar experience.
- Business acumen for Fortune 500 customers and cross-functional work.
🎁 Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!