Technical Account Manager

📋 Description

• Develop and validate technical strategies aligned with customer environments.
• Provide technical guidance and best practices during sales and deployment.
• Collaborate with CSMs and AEs to support the technical customer experience.
• Support post-sale activities to ensure customer satisfaction.
• Partner with Eng & Product on customer health to address churn risk.

🎯 Requirements

• 3+ years in security/detection/solutions engineering
• Hands-on detection and investigation workflows; design/test detections
• Translate needs into detection strategies; configure platforms to fit stacks
• Lead technical trials, demos, and PoCs as trusted advisor during sales/onboarding
• Proven problem solving; investigate missed alerts and tune detections
• Experience handling escalations with calm, customer-first focus
• Collaborate with Sales, Product, Engineering
• Thrives in fast-paced, high-growth environment; balance depth and speed
• Familiarity with security tooling, cloud environments, or detection platforms helpful
• Curious and resourceful mindset to improve detection coverage and outcomes

🎁 Benefits

• Meaningful equity in Doppel’s success
• Remote-first culture with flexibility built in
• Flexible PTO, health benefits, parental leave
• High-growth environment with immediate impact and visibility