Related skills
analytics devops database big data api📋 Description
- Lead end-to-end technical setup and configuration for enterprise customers
- Provide ongoing technical support to ensure smooth operations and satisfaction
- Manage migration processes for enterprise accounts with minimal downtime
- Act as the primary technical contact for enterprise clients, addressing escalations
- Handle API-related queries and track resolution progress
- Partner with Customer Success across regions to align on customer needs
🎯 Requirements
- 3+ years in customer-facing technical roles (SaaS/ecommerce/marketing automation)
- Able to translate tech concepts for non-technical stakeholders
- Prioritize, multi-task, and perform under pressure
- Map business requirements to technical features
- Strong knowledge of business processes and automation
- French fluency is considered an asset
🎁 Benefits
- Great Place to Work Certified culture
- Remote-first with hub locations and flexible hours
- Healthcare coverage from day 1
- Unlimited PTO
- Annual learning and wellness benefit
- Career progression and professional development
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