Related skills
databases customer success saas project management erp📋 Description
- Lead end-to-end technical setup for enterprise customers
- Provide ongoing technical support to ensure smooth operations
- Manage and execute migration processes for enterprise accounts, ensuring minimal downtime
- Act as the primary technical contact for enterprise clients, addressing escalated issues
- Handle technical queries, including API-related requests, and track resolution progress
- Partner with Customer Success teams across regions to align on customer needs
🎯 Requirements
- 3+ years in customer-facing technical SaaS/ecommerce roles
- Experience aligning with product, ops, and engineering teams
- Prioritize, multi-task, perform under pressure
- Translate tech concepts into business terms and map requirements to features
- Knowledge of business processes and automation apps
- Strong communications and presentation skills; client empathy
🎁 Benefits
- Great Place to Work Certified culture
- Innovative, inclusive, global team
- Flexible remote-first work setup
- Healthcare coverage from day 1
- Unlimited PTO and wellness benefits
- Career progression and learning opportunities
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