Related skills
analytics devops saas big data erp📋 Description
- Lead end-to-end technical setup for enterprise customers
- Provide ongoing technical support to ensure smooth operations
- Manage and execute migration processes for enterprise accounts, minimizing downtime
- Act as the primary technical contact for enterprise clients and handle escalations
- Handle API-related queries and track resolution progress
- Partner with Customer Success teams across regions to align on needs
🎯 Requirements
- 3+ years in customer-facing technical roles in SaaS/ecommerce/marketing automation
- Experience working with clients, product, ops, and engineering teams
- Ability to prioritize, multi-task, and perform under pressure
- Translate technical concepts into business terms; map requirements to features
- Strong knowledge of business processes and automation (Sales, Service, Marketing, Support)
- Excellent written and verbal communication; presentation skills; French is a plus
🎁 Benefits
- Competitive compensation
- Remote-first work setups
- Healthcare coverage from day 1
- Unlimited PTO
- Annual learning and wellness benefit
- Career progression and professional development
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