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databases devops saas e-commerce erp📋 Description
- Lead end-to-end technical setup for enterprise customers.
- Provide ongoing technical support to ensure smooth operations.
- Manage migrations for enterprise accounts with minimal downtime.
- Act as primary technical contact for enterprise clients and escalations.
- Handle technical queries, including API requests, and track resolution progress.
- Partner with Customer Success teams across regions to align on customer needs.
🎯 Requirements
- 3+ years in customer-facing technical SaaS/ecommerce roles.
- Experience working with clients, product, ops, and engineering teams.
- Ability to prioritize, multi-task, and perform under pressure.
- Translate technical concepts into business terms.
- Strong knowledge of Sales, Service, Marketing, and Support processes.
- Excellent written and verbal communication and presentation skills.
🎁 Benefits
- Great Place to Work Certified culture.
- Remote-first, hub locations in Toronto, Austin, Barcelona.
- Healthcare coverage from day 1.
- Retirement plans including company match.
- Unlimited PTO.
- Annual learning and wellness benefit.
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