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saas database ecommerce api erp📋 Description
- Lead end-to-end technical setup and configuration for enterprise customers.
- Provide ongoing technical support to ensure smooth operations and customer satisfaction.
- Manage migration processes for enterprise accounts, ensuring minimal downtime.
- Act as primary technical contact for enterprise clients; manage escalations.
- Handle technical queries including API requests and track resolutions.
- Partner with Customer Success across regions to align on customer needs.
You will be expected to be in the office 2 times per week, located in downtown Toronto.
🎯 Requirements
- 3+ years in customer-facing technical roles in SaaS/ecommerce/marketing automation.
- Experience collaborating with clients, product, ops, and engineering teams.
- Ability to translate complex concepts for non-technical stakeholders.
- Prioritize, multi-task, and perform under pressure.
- Ability to map business requirements to technical features.
- Strong knowledge of business processes and automation across Sales, Service, and Marketing.
🎁 Benefits
- Great Place to Work Certified: inclusive, values-driven culture.
- Innovative & Inclusive Culture: curiosity and collaboration.
- Ambitious Mission with Real Impact: transform ecommerce.
- Thrive & Grow: career progression and development.
- Flexible Work Setup: remote-first/hybrid-flexible with hub options.
- Healthcare coverage from day 1; retirement with company match; unlimited PTO.
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