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saas ecommerce api erp rest api📋 Description
- Lead end-to-end technical setup and configuration for enterprise customers.
- Provide ongoing technical support to ensure smooth operations and customer satisfaction.
- Manage and execute migration processes for enterprise accounts with minimal downtime.
- Act as the primary technical contact for enterprise clients, addressing escalated issues.
- Handle technical queries, including API-related requests, and track resolution progress.
- Office in downtown Toronto; hybrid with 2x/week in-office.
🎯 Requirements
- 3+ years in customer-facing technical SaaS/ecommerce roles.
- Experience with clients, product, ops and engineering; simplify concepts.
- Prioritize, multi-task, and perform under pressure.
- Translate technical concepts into business terms; map requirements.
- Strong knowledge of Sales, Service, Marketing and Support processes.
- Excellent written and verbal communication and presentation skills.
🎁 Benefits
- Salary: CAD 80k-104k
- Remote-first/hybrid-flexible work setups.
- Healthcare coverage from day 1.
- Retirement plans with company match.
- Unlimited PTO.
- Annual learning & wellness benefit.
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