Related skills
account management customer success cloud stakeholder management msp📋 Description
- Own and grow strategic relationships with key enterprise clients
- Develop and execute account plans focused on customer outcomes and value
- Lead Quarterly Business Reviews (QBRs), translating technical performance into commercial insight
- Drive renewals, expansion and long-term account growth
- Partner closely with Sales, Delivery and Finance to align on customer success and revenue outcomes
- Act as escalation point and advocate for clients during critical incidents
🎯 Requirements
- 5+ years’ experience in Account Management, Customer Success Manager, Consulting or similar client-facing roles
- Background in MSP, IT services, cloud, or enterprise technology environments
- Strong commercial acumen with the ability to connect technical delivery to business value
- Confident engaging and influencing senior stakeholders
- Structured, proactive approach with strong ownership mindset
🎁 Benefits
- Supportive leadership and clear career pathways
- Exposure to meaningful, real-world technology projects
- A collaborative, down-to-earth culture that values learning and improvement
- Opportunity to shape how strategic clients experience technical services
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