Technical Account Manager

📋 Description

• Prioritize, escalate, and resolve technical product issues
• Provide industry-specific compliance guidance
• Role-specific training for developers, testers, product teams, and security admins
• Drive adoption and integration of Black Duck into customer CI/CD pipelines
• Ensure value realization by optimizing technology usage and best practices
• Act as a strategic advisor, aligning with AppSec priorities
• Advocate for customers internally, orchestrating resources to drive outcomes
• Increase customer efficiency by resolving challenges for faster value
• Foster knowledge-sharing across customer teams and internal stakeholders

🎯 Requirements

• Strong knowledge of application security, vulnerabilities, and open-source licensing
• Hands-on experience with CI/CD and DevOps tools
• Software development experience in C/C++, Java, or C#
• Proven ability to influence customers through technical transformation
• Excellent communication, relationship-building, and project management skills
• At least 7 years in a customer-facing technical role
• Ability to travel up to 25% as needed
• Bachelor's degree in Computer Science, Engineering, or a related STEM field

🎁 Benefits

• Specialized training and mentorship from industry leaders
• Opportunities to work on cutting-edge projects
• Growth opportunities within Black Duck
• Competitive total rewards package