Related skills
azure networking microsoft 365 ticketing systems sonicwall📋 Description
- Be the go-to contact for clients, prioritizing escalations.
- Drive seamless communication and top-tier service delivery.
- Collaborate with Support, Solution Design and Projects.
- Develop proactive roadmaps to meet client needs.
- Engage with clients regularly to enhance the experience.
- Ensure documentation is current and accurate.
🎯 Requirements
- 2 years of experience with enterprise IT tech: networking, SonicWall, Azure.
- Experience with on-premises servers and Microsoft 365.
- Familiar with ticketing systems, RMM tools, and documentation systems.
- Excellent interpersonal, communication, and client-service focus.
- Self-motivated, detail-oriented, and able to work under pressure.
- ConnectWise experience a plus.
🎁 Benefits
- $65k - $90k, depending on experience
- Health, Dental, Vision & other additional benefits
- 401K (With 4% Match) eligible after 90 Days
- Generous PTO
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!