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azure networking microsoft 365 ticketing systems sonicwall📋 Description
- Take primary client liaison; ensure service delivery and satisfaction.
- Own escalations; coordinate with Support, design, and projects.
- Develop proactive strategies and roadmaps to meet client needs.
- Maintain regular client communications to enhance experience.
- Resolve procurement, billing, services, and feedback quickly.
- Keep client knowledge and documentation up to date.
🎯 Requirements
- Excellent interpersonal, phone, and written communication skills.
- Willingness to handle time-sensitive matters outside standard hours.
- Ability to work under pressure and stay calm.
- 2+ years enterprise IT: networking, Azure, on-prem, M365, ticketing, RMM, ConnectWise.
- Meticulous attention to detail.
- Quick learner and proactive problem-solving; reduce escalations.
🎁 Benefits
- $65k - $90k, depending on experience
- Health, dental, vision and other benefits
- 401K with 4% match after 90 days
- Generous PTO
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