Technical Account Manager

📋 Description

• Be the go-to contact for clients and manage service challenges.
• Prioritize escalations and ensure timely resolutions.
• Collaborate with Support, Solution Design, and Projects on roadmaps.
• Maintain ongoing engagement to elevate the client experience.
• Drive smooth service delivery across the client base.
• Ensure up-to-date client knowledge and documentation.

🎯 Requirements

• Deliver exceptional customer satisfaction via strong interpersonal skills.
• Tackle time sensitive matters beyond standard hours.
• Handle high pressure situations with composure.
• 2+ years IT exp with networking, SonicWall, Azure, M365, ticketing, and RMM.
• Meticulous attention to detail.
• Self motivated, fast paced, multitask, proactive.
• Learn quickly and reduce escalations.
• ConnectWise experience is a plus.

🎁 Benefits

• $65k - $90k depending on experience
• Health, Dental, Vision & other benefits
• 401K with 4% match after 90 days
• Generous PTO