Related skills
communication account management customer service client relationships contact center software📋 Description
- Drive client success: be trusted advisor, resolve complex tech issues for key clients.
- Foster strategic client relationships for trust and long-term partnerships.
- Deliver exceptional service: collaborate across teams for top-quality support.
- Technical expertise: leverage NiCE products to troubleshoot issues and optimize solutions.
- Client-centric approach: understand client needs and expand their NiCE usage.
- Communication & Knowledge Sharing: present client achievements; train users.
- Continuous improvement: identify enhancements from client feedback.
🎯 Requirements
- Bachelor's degree in Computer Science, BIS, or related field; or equivalent work exp.
- 5 years of experience in a technical or service role in software, telecom, or service delivery.
- Demonstrated technical problem-solving with strong analytical and troubleshooting skills.
- Excellent customer service and communication, written and verbal.
- Ability to multitask in fast-paced environments.
- Working knowledge of contact center software design and functionality, with solid technical concepts.
- Experience in Telecom, Connectivity, Integrations, Software/Systems.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in the office, 3 days remote.
- Career growth across multiple roles, disciplines, domains, and locations.
- Global, fast-paced, collaborative environment.
- Equal opportunity employer.
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