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networking sql voip tcp/ip contact center📋 Description
- Take ownership of key CX customer relationships, engaging before go-live.
- Resolve complex problems and deliver excellent technical and customer service.
- Build trusted account relationships; review issues; ensure CX solutions meet needs.
- Ensure technical issues and requests are resolved within SLA by cross-team collaboration.
- Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts.
🎯 Requirements
- 8+ years in a technical/service role in software or telecom.
- Demonstrated technical problem solving proficiency.
- Analytical and troubleshooting skills with end-users.
- Working knowledge of contact center software, design, and functionality.
- Implementation: broad tech/analysis skills; communicates with tech and business teams.
- TCP/IP networking, VoIP, and SIP signaling exposure.
🎁 Benefits
- Growing, market-leading global company.
- Fast-paced, collaborative environment.
- Internal career opportunities across roles and locations.
- Equal opportunity employer.
- Work with top CX customers.
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