Technical Account Manager

📋 Description

• Own end-to-end support for enterprise accounts, ensuring service performance.
• Establish and run governance cadence with Weekly Ops Reviews and QBRs.
• Maintain an account-level Service Risk & Issue Register with mitigations.
• Escalation & Major Incident Leadership: first point of escalation.
• Lead Root Cause Analysis and continuous improvement initiatives.
• Build customer partnerships and advise on third-party integrations.

🎯 Requirements

• 6+ years of experience in a technical service or service delivery environment.
• International customer experience preferred.
• Degree in Computer Science, Engineering, or equivalent experience.
• ITIL practices: Incident, Major Incident, Problem, Change; ITIL Foundation preferred.
• Experience operating within enterprise governance structures (Ops Reviews, QBRs).
• Excellent organization and communication; able to interact with all management levels.

🎁 Benefits

• NICE-FLEX hybrid model: 2 days in the office and 3 days remote.
• Global career opportunities across roles, disciplines, and locations.
• Collaborative, fast-paced environment that supports learning and growth.
• Equal opportunity employer with an inclusive culture.
• Opportunity to work with enterprise accounts and global teams.
• Occasional travel and on-call responsibilities as part of the role.