Technical Account Manager

Added
2 days ago
Type
Full time
Salary
Salary not provided

Related skills

sql project management api datashare mindbody core software

๐Ÿ“‹ Description

  • Build and maintain deep knowledge of Mindbody platforms and features.
  • Manage a portfolio of multi-location accounts.
  • Develop relationships and identify service needs to form an account plan.
  • Educate customers on product features to deliver value and upsell.
  • Coordinate resolution of inquiries; escalate complex issues as needed.
  • Track customer engagements, progress, and milestones.

๐ŸŽฏ Requirements

  • Bachelor's Degree or equivalent experience.
  • Experience with Mindbody software is essential.
  • Bilingual English/Spanish preferred.
  • Three years of client-facing, high-level support or service experience.
  • Project management or coordination experience preferred.
  • Proficiency with Mindbody core software products required.
  • Excellent verbal and written communication; explain tech to non-technical audiences.
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