Related skills
communication customer success saas sql project management📋 Description
- Onboard and configure new Mindbody clients with TAMs to align workflows with goals.
- Support select client accounts or short-term projects with guidance and technical support.
- Translate product capabilities into clear, actionable solutions for clients.
- Identify workflow gaps, propose improvements, and coach best practices.
- Serve as a proactive liaison, coordinating communications, timelines, and escalations.
- Track progress, capture learnings, and contribute to continuous improvement.
🎯 Requirements
- 1+ years in client-facing tech support (2+ preferred) in SaaS.
- PM/coordination experience; manage timelines, milestones, and changing priorities.
- Strong written and verbal communication; explain tech to non-technical audiences.
- Navigate complex client scenarios with empathy, confidence, and problem-solving.
- Quick learner of new technologies to support customers.
- Experience with SQL, APIs, or Microsoft Office is a plus.
🎁 Benefits
- Equal Opportunity Employer; diverse backgrounds encouraged to apply.
- Privacy notices provided for California and international applicants.
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