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account management customer success cybersecurity saas grc📋 Description
- Act as dedicated point of contact to drive product adoption and advocacy.
- Provide GRC subject-matter expertise and Risk Cloud guidance to customers.
- Monitor customer health and engage at-risk customers with proactive solutions.
- Support implementation projects; serve as a technical expert on Risk Cloud.
- Share Risk Cloud best practices based on experience with similar customers.
- Lead ongoing account management, including weekly status and quarterly reviews.
🎯 Requirements
- 5+ years in GRC or risk advisory.
- Become an expert on Risk Cloud; articulate its value.
- Interest in supporting sales and business development.
- Experience with cybersecurity and NIST 800-53/ISO27001.
- Passion for SaaS apps; understand Risk Cloud value and limits.
- Strong people skills; tailor messages to diverse audiences.
🎁 Benefits
- Hybrid/remote-friendly workplace.
- Equity options and competitive benefits.
- Generous PTO and holidays.
- Health days and Summer Fridays.
- Volunteer hours and charitable activities.
- Inclusive culture with ERGs.
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