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hubspot account management customer success saas ecommerce📋 Description
- Own a book of enterprise customers; coordinate post-onboarding needs.
- Coordinate with Media Strategy to deliver value and insights.
- Integrate Northbeam analytics into ecommerce infra; troubleshoot.
- Provide setup support for new customers and growth insights for onboarded.
- Coordinate post-onboarding with internal teams; handle support tickets.
- Proactively monitor health data; identify at-risk customers and intervene.
🎯 Requirements
- 3+ years in Customer Success, Account Mgmt, or Tech Support (enterprise/eCommerce)
- SaaS B2B software experience; ownership of complex customer relationships
- Strong ecommerce analytics knowledge: GA, Facebook Ads Manager, TikTok
- Technical aptitude; troubleshoot integrations and product configurations
- Able to partner with Onboarding and Support on bugs; cross-functional
- Proficient in data analytics tools; HubSpot CRM experience
🎁 Benefits
- Base salary $100,000–$130,000 USD.
- On-Target Earnings $115,000–$156,000 USD.
- Equity, healthcare, dental, vision, and 401(k) plan.
- Flexible PTO, 12 company holidays, and 12 weeks parental leave.
- $500 work-from-home stipend.
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