Technical Account Manager

📋 Description

• Ensure customer satisfaction, retention, and reference-ability for assigned accounts.
• Expand and develop client relationships; be primary focal point for customers.
• Provide exceptional customer support and be a point of escalation with support teams.
• Collaborate with internal teams (Sales, Tech Support, R&D, Product) to ensure great experience.
• Be the voice of the customer; proactively gather feedback to improve products and services.
• Educate customers on our products; run training sessions and create training materials.

🎯 Requirements

• Client-facing experience in a B2B enterprise role managing large accounts.
• Eager to learn and grow; open to development.
• Technical aptitude; willingness to learn; savviness preferred.
• Accountable, self-motivated; own timelines and deliverables.
• Strong organizational and communication skills; multitask effectively.
• Collaborative mindset; a team player across the company.
• Problem-solving skills; lead and resolve complex issues with detail.
• (Media) Ad Tech industry interest; understanding technical/strategic aspects.

🎁 Benefits

• Equal opportunity workplace; diverse global teams.
• Total rewards: well-being and learning stipends, flexible work options, time off.