Related skills
node.js react java python redux📋 Description
- Serve as the designated technical support contact for strategic customers.
- Provide proactive guidance to maximize Twilio usage and reduce downtime.
- Resolve complex technical problems with high business impact.
- Collaborate with Product and Engineering via Slack and JIRA for bugs.
- Prioritize workload and manage high-volume support with calm focus.
- May volunteer for holiday coverage on a stipend basis.
🎯 Requirements
- 4+ years of relevant experience.
- Strong RESTful API knowledge and cloud troubleshooting.
- Proficient in server-side languages (Java/Node.js/PHP/C#/Python) and client-side JS (React/Redux).
- Networking fundamentals: TCP/UDP and SSL/TLS.
- Excellent communication to explain complex tech to tech and non-tech audiences.
- Experience managing dedicated customer accounts.
🎁 Benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare.
- Retirement savings program.
- Offerings vary by location.
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