Related skills
node.js react cloud rest apis📋 Description
- Act as the primary technical contact for a portfolio of Personalized customers.
- Provide proactive guidance and resolve complex technical issues.
- Coordinate escalations and ensure timely resolution with customers.
- Document customer implementation context for internal use.
- Assist in quarterly business reviews and maximize product value.
🎯 Requirements
- 5+ years in Technical Support/Customer Success Eng roles.
- Clear communication of technical concepts and patterns.
- Strong RESTful API knowledge and cloud solutions.
- TCP/UDP troubleshooting and SSL/TLS basics.
- Experience with large enterprise customers (1+ year) and Twilio libraries.
- Desired: WebRTC and Node.js/React experience.
🎁 Benefits
- Competitive pay and benefits.
- Generous time off, parental and wellness leave.
- Healthcare and retirement savings program.
- Location-based offerings may vary.
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