Technical Account Manager

📋 Description

• Oversee deployment planning, adoption, and issue resolution.
• Establish formal governance with clients; run meetings and quarterly reviews.
• Deliver product education and training to customers.
• Set and track customer satisfaction KPIs; maintain project plans.
• Troubleshoot concerns and escalate critical issues promptly.
• Travel to customer locations as needed (up to 20%).

🎯 Requirements

• 8-10 years in emergency management, public safety, enterprise security, or risk management.
• 3+ years in on-site or remote customer-facing support or consulting.
• Strong PM, software and technical skills; willingness to self-develop.
• Excellent written and verbal communication; ability to interpret requirements.
• Ability to obtain relevant security clearances.
• Bachelor’s degree in Business, Computer Sciences, Public Safety, Emergency Management or related fields highly desired.

🎁 Benefits

• Healthcare, dental, parental planning, and mental health benefits.
• Disability income benefits, life and AD&D insurance.
• 401(k) plan with match, paid time off, and fitness reimbursements.