Related skills
salesforce javascript css html jira📋 Description
- Serve as the primary technical contact for enterprise accounts in Japan
- Collaborate with AEs, Solutions Consultants, CSMs, and Adoption Managers to drive success
- Engage with stakeholders from developers to C-suite and host business reviews
- Lead escalation management with Customer Support and triage issues
- Oversee onboarding and implementation; manage large Contentsquare initiatives with Rocketlane
- Drive data collection and time-to-value during deployment
🎯 Requirements
- Customer-facing technical role in SaaS (e.g., TAM, Implementation, or Engagement Mgmt)
- Proficiency in JavaScript, HTML, and CSS with frontend understanding
- Experience with Agile or Waterfall project methods and multiple projects
- Ability to define, create, and follow integration SOWs
- Excellent written and verbal communication, able to present to executives
- Strong analytical and problem-solving skills in a fast-paced SaaS environment
🎁 Benefits
- Hybrid and remote work policies
- Generous paid time off and benefits
- Stock options for full-time employees
- Lifestyle allowance
- Employee Resource Groups and culture initiatives
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