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customer support security cybersecurity ai security awareness📋 Description
- Provide tech support to KnowBe4 customers
- Assist users with HRM platform usage
- Troubleshoot issues and escalate when needed
- Collaborate with security and product teams
- Support hybrid work in São Paulo, Brazil
- Maintain high customer satisfaction
🎯 Requirements
- Experience in technical or customer support
- Strong English communication
- Familiarity with cybersecurity concepts
- Ability to work in a hybrid schedule in São Paulo
- Problem-solving and troubleshooting skills
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