Investigate, troubleshoot, diagnose and resolve issues related to our Voice APIs
Communicate effectively (verbal and written) with customers and internal stakeholders
Problem solve, show curiosity and learn rapidly
Capture knowledge for customers who prefer self-service

🎯 Requirements

Bachelor's Degree in Computer Science, or equivalent field
2+ years experience as a Support Engineer with APIs or in telecom/SaaS
Voice technologies: SIP, VoiceXML, CCXML, WebRTC, Websockets
Voice software: Asterisk, Freeswitch, Kamailio, Voxeo Prophecy
Experience supporting or integrating APIs and/or SDKs

🎁 Benefits

Competitive pay and benefits including unlimited discretionary time off and tuition reimbursement

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