Related skills
node.js voip apis sip webrtc📋 Description
- Investigate and resolve issues with customer API and SDKs
- Communicate effectively with customers and internal teams
- Learn rapidly; stay curious and proactive
- Contribute to internal and external knowledge bases
- Collaborate to identify bugs and escalate to next-level support
- Explain technical concepts to diverse audiences
🎯 Requirements
- Bachelor's Degree in Computer Science or equivalent
- 3-5 years in technical support, customer success, or TAM in Telecom or SaaS
- Experience supporting or implementing Video APIs or SDKs
- Experience with VoIP, SIP, RTP, WebRTC, WebSockets
- Capable of troubleshooting client and server-side code
- PHP, Python, Ruby, Node
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