Related skills
json datadog postgresql mysql jira📋 Description
- Own incidents pre-classified as bugs; perform root-cause analysis to resolve.
- Do deep troubleshooting and data/log analysis to identify issues.
- Create detailed bug reports for Engineering; document steps and impact.
- Collaborate with Engineering, Product, and QA to validate fixes and improve docs.
- Resolve issues directly when possible (data corrections, workarounds, config fixes).
🎯 Requirements
- Advanced technical support and troubleshooting experience.
- Strong problem-solving and analytical skills.
- English communication (written and verbal).
- Incident management, triage, escalation; cross-functional teamwork.
- Ticketing and monitoring tools: Jira, Zendesk, Datadog, Splunk, Grafana, Kibana.
- Relational DBs (PostgreSQL/MySQL) and SQL; RESTful APIs and JSON.
🎁 Benefits
- Aguinaldo: 15 days of salary
- 20 days paid vacation per year
- Medical, dental, and vision insurance fully paid
- Life Insurance (Mapfre) fully paid
- Savings plan: 5% employee + 5% Fever
- Parental leave: four weeks paid
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