Related skills
json datadog docker aws grafana📋 Description
- Be the first point of contact for platform incidents.
- Diagnose issues and determine if bugs, outages, or misconfig.
- Escalate when needed to engineering, product, or QA.
- Collaborate with engineering, product, and QA to resolve incidents.
- Learn Fever platform features and incident handling in the first month.
- Support users with technical issues and maintain uptime.
🎯 Requirements
- Experience in technical support or troubleshooting roles.
- Familiarity with monitoring and logging tools (Datadog, Grafana, Kibana).
- Knowledge of RESTful APIs, services, and client-server architecture.
- Understanding of incident management, triage, and escalation.
- Proficiency in English for clear communication.
🎁 Benefits
- Fever 40% discount
- Free Candlelight Event: voucher for two people
- Wellhub Membership: gym and wellness access
- Medical insurance: Seguro de Gastos Médicos Mayores (GNP)
- Life Insurance (Mapfre)
- Savings plan (SURA)
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