Related skills
customer support cloud technical support api apis📋 Description
- Provide fast responses and resolutions to customers.
- Triage support requests by email, phone and chat.
- Communicate effectively with customers and internal teams.
- Collaborate with cross-functional teams to resolve tickets.
- Be a proactive, customer-focused problem solver.
- Capture knowledge for self-service customer help.
🎯 Requirements
- Bachelor's Degree in Computer Science.
- 1-2 years of technical support experience in telecom or tech.
- Excellent situational awareness and prioritization.
- Strong verbal and written communication skills.
- Proactive, customer-focused attitude.
- Ability to learn processes and product fundamentals quickly.
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