Related skills
json datadog postgresql mysql grafana📋 Description
- Own escalated bugs and platform failures; root-cause analysis.
- Manage incident lifecycle from detection to resolution.
- Prepare detailed bug reports for engineering with steps and data.
- Collaborate with Eng, Product, QA to validate fixes and improve docs.
🎯 Requirements
- Experience in advanced technical support and troubleshooting.
- Strong problem-solving skills.
- English proficiency (written and verbal).
- Incident management, triage, escalation knowledge.
- Familiarity with Jira and Zendesk ticketing tools.
- PostgreSQL/MySQL knowledge; SQL queries and stored procedures.
🎁 Benefits
- Aguinaldo: 15 days of salary.
- 20 days paid vacation per year after six months.
- Medical insurance fully covered (GNP) including dental/vision.
- Life Insurance (Mapfre) fully paid.
- Savings plan: 5% employee + Fever 5%.
- Parental leave: 4 weeks paid paternity leave.
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