Tech Support Engineer

📋 Description

• First point of contact for Fever incidents; diagnose, classify, escalate.
• Collaborate with Engineering, Product, and QA to resolve issues.
• Learn Fever features, architecture, and configs; shadow incidents.
• Use logs and monitoring to investigate incidents and prioritize work.
• Progress to independent incident handling and process improvements.

🎯 Requirements

• Experience in technical support or troubleshooting roles.
• Familiarity with monitoring and logging tools (Datadog, Grafana, Kibana).
• Knowledge of APIs, services, and client-server architecture.
• Understanding of incident management, triage, and escalation.
• Proficiency in English for clear communication.

🎁 Benefits

• Fever 40% discount for personal use.
• Free Candlelight Event voucher for two.
• Wellhub gym and wellness membership covered by Fever.
• Medical insurance fully paid by Fever.
• Life Insurance paid by Fever.
• Savings plan with Fever matching 5%.