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customer support help desk security awareness knowledge base ticketing system📋 Description
- Primary point of contact for customer tech support inquiries.
- Coordinate with cross-functional teams to resolve issues quickly.
- Provide remote assistance for KnowBe4 products and security training.
- Maintain documentation and update the knowledge base.
- Track and escalate issues per defined SLAs.
- Assist with onboarding and customer enablement activities.
🎯 Requirements
- 1-2 years' customer support experience.
- Strong written and verbal communication skills in English.
- Familiar with security concepts and human risk management.
- Ability to work remotely aligned to Brazil time zones.
- Experience with ticketing systems and knowledge bases.
- Customer-focused problem solving.
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