Related skills
customer service hardware servicenow active directory it support📋 Description
- Perform systems admin and operations on computer systems.
- Manage accounts in Active Directory.
- Welcome and greet customers at the front desk.
- Analyze, test, and repair basic hardware problems.
- Prepare activity and progress reports on support actions.
- Respond, investigate, and correct problems.
🎯 Requirements
- Active Secret security clearance.
- Associate degree or equivalent experience.
- 1-3 years of related experience.
- Working knowledge of ServiceNow ticketing system.
- Experience providing Tier 1 and 2 tech support for hardware and software.
- Strong customer service and communication skills.
🎁 Benefits
- M9 Benefits: https://m9solutions.com/why-join-m9/#our-benefits
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