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reporting jira ai zendesk dashboards📋 Description
- Serve as primary contact for platform support; troubleshoot issues.
- Own and scale support workflows; optimize intake, routing, SLAs.
- Collaborate with product, engineering, and ops to escalate issues and perform root-cause analysis.
- Build and maintain automation paths and self-service tools.
- Use dashboards to monitor support volume and spot patterns.
- Contribute to internal knowledge bases with fixes and how-tos.
🎯 Requirements
- 3+ years in technical support or product ops; bachelor’s degree or equivalent.
- Strong troubleshooting and analytical skills across systems.
- Experience with Jira or Zendesk to manage resolution and workflows.
- Familiarity with AI tools and automation workflows to streamline triage and escalation.
- Clear, empathetic communication for technical and non-technical audiences.
- Ability to document recurring issues to improve self-service.
🎁 Benefits
- Professional development: Professional development programs, mentorship, and career advancement.
- Generous Time Off: Generous paid time off and holidays.
- Parental Leave: Paid parental leave to support your family.
- Retirement & Pension Plans: Competitive retirement or pension programs with matching.
- Fertility and Family Support: Fertility benefits for team members and spouses.
- Healthcare: Healthcare coverage and support.
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