Tech Manager, Engineering (CCaaS)

Added
7 days ago
Type
Full time
Salary
Salary not provided

Related skills

.net aws saas voip sip

๐Ÿ“‹ Description

  • Team Leadership: coach and lead engineering teams; foster collaboration.
  • Hands-on coding with Claude Code and GitHub Copilot; AI skills required.
  • Manage hiring, reviews, mentoring and promotions.
  • Provide worldwide customer support; handle incident bridges and escalations.
  • Envision next-gen architecture and strategic objectives.
  • Prioritize and manage department projects per R&D goals.

๐ŸŽฏ Requirements

  • Bachelor/Master in Engineering (CS/EE) or equivalent.
  • 15+ years of software development experience.
  • 3+ years managing multiple software teams.
  • Proven track record delivering enterprise SaaS products.
  • Experience with multi-tenant cloud-native SaaS and CCaaS.
  • Proficiency in C++, C#, and .NET; AWS exposure.
  • VoIP/telecom experience; SIP, SDP, RTP.

๐ŸŽ Benefits

  • NICE-FLEX hybrid model: 2 days in office, 3 days remote.
  • Global company with broad internal career opportunities.
  • Work with cutting-edge AI, cloud tech and SaaS platforms.
  • Collaborative, fast-paced, creative work culture.
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