Related skills
cloud aws saas leadership aml📋 Description
- Lead AML Customer Support for International Markets (EMEA & APAC)
- Own backlog health, complex case resolution, and escalations
- Manage a team of ~16 AML Support Engineers (L2/L3)
- Ensure high-quality delivery and operational excellence
- Drive ownership, accountability, and continuous improvement
🎯 Requirements
- 8+ years in technical or enterprise software support
- 3+ years leading or managing support engineers
- Hands-on AML/Financial Crime experience
- Experience with global customers in regulated environments
- Strong case management and incident response skills
- ServiceNow experience; AWS/Cloud exposure
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 remote
- Global, market-leading company with growth opportunities
- Collaborative, fast-paced environment with career mobility
- Equal opportunity employer
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!