Tech Manager (Advanced Technical Support)

Added
3 days ago
Type
Full time
Salary
Salary not provided

Related skills

azure powershell rest soap ms sql

๐Ÿ“‹ Description

  • Lead and manage Advanced Support Engineers in Pune.
  • Hands-on troubleshooting of complex production issues.
  • Collaborate with development and stakeholders to improve processes.
  • Ensure SLAs are met and drive support improvements.
  • Drive automation and AI-assisted task handling.
  • Hands-on leader, balancing management with technical work.

๐ŸŽฏ Requirements

  • 12+ years in cloud application support.
  • 4+ years leading technical teams.
  • Advanced technical troubleshooting skills.
  • Strong MS SQL data handling.
  • Programming/scripting: C#, PowerShell.
  • API integration: REST and SOAP.
  • SOA and cloud experience (Azure preferred).
  • Experience supporting live cloud services.
  • Excellent communication and collaboration.
  • Process, incident, and change management experience.

๐ŸŽ Benefits

  • NiCE-FLEX hybrid model: 2 days in office, 3 remote.
  • Global company with internal career opportunities.
  • Equal opportunity employer.
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