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ai prompt engineering nlu cxone ivr/acd📋 Description
- Lead and manage delivery, implementation, and deployment of NiCE CSA Solutions.
- Drive delivery of NiCE CXone products across public and private sector customers.
- Collaborate with AI CoE and cross-functional teams to ensure outcomes.
- Oversee customer engagements, risk management, and delivery lifecycle.
- Develop and coach teams; build high-performing, matrix-managed groups.
- Define best practices and methodologies for NiCE CSA delivery.
🎯 Requirements
- 15+ years of professional experience and 3+ years in matrix management.
- B.E/B.Tech in technical or business field; MBA preferred.
- Strong leadership, coaching, mentoring, and talent development skills.
- Deep AI knowledge for call centers; NLU, IVR/ACD, ASR; prompt engineering.
- Ability to manage cross-functional projects, risk analysis, and change control.
- Excellent communication, presentation, and stakeholder management.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
- Collaborative, fast-paced environment with career growth across roles and locations.
- Equal opportunity employer with focus on learning and growth.
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