Solutions Engineer

At TeamDynamix, we are expanding our pre-sales team and seeking an intelligent, engaging storyteller to join us as our next remote Solutions Engineer. In this role, you will deliver clear and compelling narratives that demonstrate how the TeamDynamix platform addresses complex client needs.

The ideal candidate is engaging and confident—whether presenting virtually or in person—while remaining approachable and relatable to every audience.

About You

• Active Listener: You possess strong communication skills and can distill complex requirements into engaging, solution-oriented narratives for customers.

• Trust Builder: You follow up with customers, are accountable, detail-oriented, and find fulfillment in exceeding customer expectations.

• Planner: Highly organized and driven by deadlines, you demonstrate a broad set of skills in your approach to work.

• Personable: You enjoy collaborating with colleagues and helping others, always bringing a positive attitude and good sense of humor.

• Life-long Learner: You have a passion for gaining new knowledge and eagerly share insights with others.

What You'll Do

• Partner closely with sales and customer success teams to fully understand customer needs and showcase how our solutions address them.

• Conduct educational webinars to demonstrate new or important platform capabilities.

• Support the sales team in completing requests for proposal.

• Manage sandbox trials for prospective clients.

• Enhance pre-sales standard operating procedures and knowledge.

• Communicate effectively—both in writing and verbally—with internal teams, executive stakeholders, and external audiences.

• Participate in 1-3 trade shows per year.

What You'll Need

• 4+ years of experience in sales engineering, software implementation, or technical administration within IT Service Management (required).

• Bachelor’s degree required; a combination of education and relevant experience may be considered.

• A strong work ethic and persistent attitude are essential for success in this role.

• Proven track record of success in software/technology sales engineering or implementation.

• Demonstrated understanding of service management, project and portfolio management, application integrations, and/or asset and software management processes.

• Experience presenting both via the web and in person.

To Go the Extra Step

• Prior experience working with the TeamDynamix platform.

• Previous role as a system administrator for IT Service Management (ITSM), IT Asset Management (ITAM), Project and Portfolio Management (PPM), Integration Platform as a Service (iPaaS), and/or Conversational AI (CAI) platforms.

• Experience in IT Operations such as Service Desk, Desk Side Support, or Application Administration.

• ITIL certification.

• PMP certification.