Implementation Consultant

TeamDynamix is looking for a sharp, fast-learning, and well-polished Implementation Consultant to join our expanding team. In this position, you'll have the opportunity to manage projects, lead software implementations, and help clients achieve and exceed their goals. This remote role is ideal for candidates with strong project management abilities and who can learn and adapt quickly.

About the Role

• Manage the implementation of TeamDynamix' IT Service Management and Project Portfolio Management tools for an assigned book of clients.

• Lead customers through all phases of project implementation, including planning, execution, monitoring, control, and effective project closure.

• Deliver high-quality, high-value consulting services to enable clients to realize the value of the solution, and provide end-user and administrative training as part of consulting engagements.

• Configure and test the solutions to ensure quality standards are met.

• Address and resolve challenging client issues.

• Manage project timelines and effectively handle multiple client assignments simultaneously.

• Provide prompt and accurate project status updates to management.

• Maintain complete client satisfaction throughout implementation projects.

About You

• Bachelor’s degree in a related business field.

• 3–5+ years of relevant IT Service Management experience.

• Strong project management knowledge, and excellent presentation and interpersonal skills.

• Experience implementing SaaS-based solutions.

• Excellent written and verbal communication abilities, with strong facilitation skills to advise clients.

• Ability to define business requirements, translate them into creative solutions, and build client relationships based on trust and respect.

• Willingness to travel occasionally as needed.

• Managed IT Service Management applications in prior roles.

• Experience with TeamDynamix work management is preferred, but not required.

• Self-starter with a strong work ethic.

  If you think you could add value but don't meet all the criteria, we still encourage you to apply.

What We Offer

• Competitive compensation that reflects employees’ skills and contributions.

• Comprehensive health insurance plans.

• Wellness programs that promote physical and mental well-being.

• Traditional and Roth 401(k) savings options with company match.

• Remote-first with flexible working hours.

• Prioritized work-life balance, with 15 observed days off in addition to PTO.

• Family-friendly policies including paid parental leave.

• Paid life insurance, short-term, and long-term disability insurance.

• Regular acknowledgement of achievements with recognition programs.

• Counseling services and resources for personal and professional challenges.

• Transparent communication about company goals, strategy, and performance.

• Regular feedback sessions and performance reviews.

• Anti-bias and anti-harassment training programs.

• Trust and autonomy in decision-making within your role.

• Work environment that encourages you to be your authentic self.

• Flat management structure with approachable leaders who want to hear your feedback.

• Backed by two private equity firms that invest in high-growth private companies across North America.

Diversity

At TeamDynamix, our goal is to create a remote environment which celebrates the differences that make us, us. We strive to create an inclusive and equitable space, but we realize we don’t always get it right. We’re continually working together to create mutual respect and opportunities to learn from one another and we encourage people of color, women, individuals with disabilities and LGBTQIA+ individuals to apply.

We’re looking for team members located in the U.S. regardless of race, ethnicity, age, national origin, marital status, parental status, veteran status, citizenship status, gender, gender-identity/expression, sexual orientation, disability, genetic information and any other protected or unprotected class we may have missed. Did we miss anyone? Let us know and we’ll add it here.

Equal Opportunity Statement

TeamDynamix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We also maintain a drug-free workplace.

Privacy Policy

Our privacy practices can be found here.

For Rhode Island Applicants: TeamDynamix is subject to the provisions of the Workers’ Compensation Act.