Related skills
customer support data analysis salesforce sql google sheets📋 Description
- Enable resolution of core customer-facing work.
- Provide consultative guidance for day-to-day case handling.
- Act as first escalation contact for high-severity cases.
- Manage Slack/Zoom consultations and floor support for the team.
- Set up a well-oiled operational environment for the team.
- Balance inbound volume, triage cases, and assign ambassadors.
🎯 Requirements
- Minimum 3 years of experience on operations teams.
- Experience handling high-severity cases and loss decisions.
- Experience coordinating operational teams and IT issue handling.
- Knowledge of Google Sheets, SQL, and Salesforce.
- English and Mandarin proficiency required.
- Bachelor's degree or equivalent work experience.
🎁 Benefits
- Airbnb is committed to inclusion and belonging.
- Collaborative global team with growth opportunities.
- Work flexibility where available.
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