Provide consultative guidance for day-to-day case handling and approve losses.
Act as Delivery's first line of escalation for high-severity cases and coordinate approvals.
Manage Slack/Zoom consultations and floor support for the team.
Set up an efficient operational environment with balanced workload and triage processes.
Collaborate with cross-functional partners and stakeholders to improve operations.
Adapt to evolving responsibilities to support multiple services as needed.

🎯 Requirements

Minimum 3 years in operations/support.
Experience handling high-severity cases and losses decisions.
Coordinate ops teams and document ways of working.
Korean and English language proficiency.
Knowledge of Google Sheets, SQL, Salesforce.
Bachelor’s Degree or equivalent work experience.

🎁 Benefits

Airbnb is committed to inclusion and belonging.

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