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salesforce sql google sheets ccpam📋 Description
- Enable timely resolution of core customer-facing work.
- Provide consultative guidance on day-to-day case handling and approve losses.
- Be first-line escalation support for high-severity cases and approvals.
- Manage Slack/Zoom consultations and provide floor support.
- Maintain team schedule, coverage, and real-time workforce management.
- Collaborate with cross-functional partners and drive improvements.
🎯 Requirements
- Minimum 3 years in operations teams or related roles.
- Experience handling high-severity/sensitive cases and loss decisions.
- Experience coordinating operational teams and documenting SOPs; IT troubleshooting.
- Hospitality experience is a plus; strong customer communication.
- Knowledge of Google Sheets, SQL, and Salesforce is a plus.
- English and Japanese language proficiency; Bachelor's degree or equivalent.
🎁 Benefits
- Remote work location supported; based in Japan.
- Full-time role with Airbnb exposure to global teams.
- Inclusive culture and commitment to belonging.
- Opportunities to work across multiple regions and services.
- Access to internal tools and ongoing process improvements.
- Flexible schedule to meet business needs.
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