Related skills
customer success travel leadership post-implementationπ Description
- Lead a post-implementation team for Veeva Quality Cloud.
- Hire, manage performance, and mentor the team.
- Serve as Services Delivery Lead on multiple engagements (non-billable; 25% with customers).
- Staff the right people on post-implementation projects to ensure delivery success.
- Coach the team, create billable work, drive productivity, and accountability.
- Manage escalations, support pre-sales, and provide executive oversight of initiatives.
π― Requirements
- 5+ years of software services experience at a software vendor or consulting firm
- 2+ years in people management
- Has grown and led a team of customer-facing software consultants
- Operational excellence in leading Services including utilization and resource management
- Ability to travel up to 25% of the time
π Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
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