Lead a customer-facing team; plan resources; oversee development of direct reports.
Ensure offerings are sustainable and align with customer interests.
Collaborate with R&D Services Leads and Account Partners to deploy the right talent.
Provide program oversight and monitoring; manage executive relationships.
Plan and oversee new offerings and EU customer pipeline.
Ensure service delivery aligns with program standards.

🎯 Requirements

7+ years in IT Project Management, Support, Consulting, or Product Management.
5+ years in Operational or Support Leadership role; ability to build and run a team.
2+ years directly managing cross-functional teams and/or managers.
Proven track record leading IT implementations and operations as a consultant or IT lead.
Ability to handle customer escalations, achieve agreement, and drive Customer Success.
Excellent verbal and written communication skills in English.

🎁 Benefits

Health & wellness programs

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