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customer success ai cross-functional leadership intelligent content management metadata automation📋 Description
- Lead and coach a team of Customer Success Managers.
- Drive adoption, retention, and growth for strategic customers.
- Scale processes, services, and systems to exceed objectives.
- Build confidence in Box AI and AI use cases in workflows.
- Collaborate with sales, renewals, and consulting to drive outcomes.
- Establish executive relationships with key customers.
🎯 Requirements
- 6+ years managing customer relationships with retention.
- 3+ years leading a team; strong coaching and development.
- Culture-builder who champions inclusion and growth mindset.
- Collaborative with sales, product, and cross-functional partners.
- Strong understanding of Financial Services and regulated industries.
- Data-driven, execution-focused leader with accountability.
🎁 Benefits
- Eligible for equity and benefits.
- Pay transparency and benefits information provided.
- Work from assigned office a minimum of 3 days/week.
- Collaborative, inclusive culture at Box.
- Chance to shape AI-first customer journeys.
- Competitive base salary and growth opportunities.
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