Team Manager

📋 Description

• Provide hands-on leadership to foster a collaborative work environment.
• Oversee team performance focusing on productivity, quality, and SLA adherence.
• Equip the team with up-to-date product knowledge and policies.
• Manage daily team operations, address escalated issues, and meet SLAs.
• Ensure adherence to Figure's policies and standards.
• Handle administrative duties such as performance records, PTO, and disciplinary actions.

🎯 Requirements

• 3–5 years of leadership in customer support or financial services.
• Strong communication; inspire, develop, and hold teams accountable.
• Proven ability to ensure policy adherence and ownership of results.
• Strategic thinker with problem-solving skills for dynamic environments.
• Results-driven leader with effective communication to teams and leadership.
• High proficiency in workforce management tools, CRM systems, and data analysis.

🎁 Benefits

• Comprehensive health, vision, and dental insurance (employee and dependents).
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
• Employer-funded life and disability insurance.
• 11 observed holidays and PTO plan.
• Up to 12 weeks paid family leave.
• Continuing education reimbursement.