Related skills
coaching leadership escalations📋 Description
- Mentor a team of Associates delivering white-glove service.
- Identify process gaps and fix them across Sales, Product, and CX.
- Handle complex escalations with poise and precision.
- Lead the team through strategy shifts and product launches.
- Spot knowledge gaps and build targeted training.
🎯 Requirements
- 2+ years direct people management experience.
- 4+ years in a financial institution across pillars.
- Elite ability to deliver feedback and simplify technical information.
- Nice to Have: Experience leading pivots or growth.
- Nice to Have: Private Wealth or Fintech leadership.
- Nice to Have: Bilingual English/French.
🎁 Benefits
- Top-tier health benefits and life insurance.
- Long-term savings with employer match.
- 20 vacation days + 4 wellness days yearly.
- 90 days away program to work outside Canada.
- Remote-first team across North America.
- Employee Resource Groups and inclusive culture.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!